All Employees deal with our customers! No matter what your position, every employee impacts the customer in some way. Employees are reminded to promote the company just as they would represent their families. This means being friendly and courteous on the business property, while visiting our stores, driving our vehicles on roads and highways and in daily interactions. After all, you never know who knows the person you are talking to ! They may very well be the next account of Widget, Inc.
Other ways employees can enhance customer relationships are to answer phones before three rings, transfer office calls correctly, follow through on promises, give updates if necessary, greet walk-in customers or just smile and say hello. Treating others as you expect to be treated goes a long way in customer service relationships.
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WARNING: Do NOT simply adopt a policy or add it to your handbook or manual without consulting with a qualified HR professional or employment lawyer. A sample policy may not be proper or even lawful in your particular situation. You’ve been warned.