Companies are prioritizing diversity, equity, and inclusion (DEI) as never before, talking about it publicly, making strategic hires, and putting metrics in place to track progress. And yet, according to in-depth interviews and focus groups we conducted over the past several months, many are still struggling to create environments in which Black professionals feel they can thrive. As these organizations find themselves losing valued talent — or failing to recruit it — especially during this period of post-pandemic job change, managers are wondering: What are we doing wrong?