A first, critical step in the process of rethinking the employee experience is for leaders to learn what their people truly need. While we all know how important it is to be data driven, according to Slack’s future forum report, 66% of executives reported that they’re designing their post-pandemic workforce policies with little to no input from their employees. The result is that many organizations are rolling out “one-size-fits-none” policies and approaches at scale. Such data-less policy decisions are not the result of malice or disinterest but frequently come down to the time and resources required to collect and make sense of employee data. (And no, a quick survey asking how many days a week your employees want to work from home won’t cut it.)