Remain calm. Cooperate with the suspect with any demands they may make. Do not try to be heroic as your safety and the safety of others is the utmost importance in this situation. Only after you are sure the suspect has left the premises should you call 911, but do so as soon as possible. Immediately ask all co-workers and witnesses to write down everything they can possibly remember about the incident, time, what the suspect(s) looked like, what they wore, and if possible how they fled, ie: on foot, in a car, etc. Wait until the authorities arrive and cooperate with their questions. Contact your manager and then the corporate office.
Commentary (if any):
WARNING: Do NOT simply adopt a policy or add it to your handbook or manual without consulting with a qualified HR professional or employment lawyer. A sample policy may not be proper or even lawful in your particular situation. You’ve been warned.