Problem Resolution
Problem or grievance resolution policies can help reduce potential lawsuits. The problem resolutions should be documented in a timely manner. Every company should have a formal channel of communication to analyze and dispel grievances. The standard channels, according to the Personal Policy Handbook, are the following (p.385) :
Step 1:
The employee discusses grievance with supervisor.
Step 2:
The employee writes grievance and presents them to the Manager.
Step 3:
The employee presents written grievances to the Human Resources Administrator.
Step 4:
The employee presents written grievances to a top executive for a final decision.
Category:Best Human Resources Practices
