Problem or grievance resolution policies can help reduce potential lawsuits. The problem resolutions should be documented in a timely manner. Every company should have a formal channel of communication to analyze and dispel grievances. The standard channels, according to the Personal Policy Handbook, are the following (p.385) :
The employee discusses grievance with supervisor.
The employee writes grievance and presents them to the Manager.
The employee presents written grievances to the Human Resources Administrator.
The employee presents written grievances to a top executive for a final decision.