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Problem Resolution

Problem or grievance resolution policies can help reduce potential lawsuits. The problem resolutions should be documented in a timely manner. Every company should have a formal channel of communication to analyze and dispel grievances. The standard channels,  according to the Personal Policy Handbook, are the following (p.385) :

Step 1:
The employee discusses grievance with supervisor.

Step 2:
The employee writes grievance and presents them to the Manager.

Step 3:
The employee presents written grievances to the Human Resources Administrator.

Step 4:
The employee presents written grievances to a top executive for a final decision.

Category:Best Human Resources Practices


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