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Kelley v. Amazon.com, Inc., No. 13-36114, (9th Cir. 2016)

Articles Discussing Case:

Does the ADA Protect a Customer Service Agent With Dissatisfied Customers? The Ninth Circuit Says No

Ogletree Deakins • November 10, 2016
The Ninth Circuit Court of Appeals recently ruled against a failure-to accommodate claim brought by a customer service employee who was fired for poor performance. According to the court, the former employee, who suffered from endometriosis and headaches, was not able to show that she was qualified to perform the essential functions of a customer service job. Kelley v. Amazon.com, Inc., No. 13-36114, United State Court of Appeals for the Ninth Circuit.